Privacy Policy

Christiana Velis Nutrition is committed to providing a quality service to you. This policy outlines how we manage your Personal Information, including Health Information.

We have adopted the federal National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). As Christiana Velis Nutrition is based in New South Wales, we also comply with the Privacy and Personal Information Protection Act 1998 (PPIP Act) and the Health Records Information Privacy Act 2002 (HRIP Act). Taken together, these laws govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information, including Health Information.

Our business

Christiana Velis Nutrition

ABN: 77481837052

Personal Information and why we collect it

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our service to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Health Information and why we collect it

Health information is a specific type of ‘personal information’ which may include information about your physical or mental health or disability. It includes:

  • Personal Information you provide to any health organisation

  • A health service already provided to you

  • A health service that is going to be provided to you

  • A health service you have asked to be provided to you

  • Some personal information for organ donation

  • Some genetic information about you, your relatives or your descendants.

Christiana Velis Nutrition collects health information from clients when it is relevant to the service provided, i.e. we need to know health information about you in order to provide you with nutrition advice.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties, such as a communication from your doctor or other healthcare professional. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. 

Cookies and other Online Tracking 

When you visit or access this website and/or engage in email communications, we may use cookies, pixels, web beacons, tags, and other tracking technologies to collect information about your browsing and engagement. These tracking technologies include the following.

  • Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.

  • We use cookies to provide you with a better experience. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and helps us to enhance the user experience. A cookie in no way gives access to your computer or any information about you, other than the data you choose to share. You can choose to accept or decline cookies. Most web browsers automatically accept, but you can usually modify your settings to decline cookies. 

  • We also use third-party analytic tools like Google Analytics that employ cookies to collect information about your use of our services.

  • We use web beacons to track and data for marketing purposes.

 Mailing List

Christiana Velis Nutrition uses a third-party service provider, for the delivery of email newsletters. We store your name and email address for purposes of delivering such communications. 

Controlling your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us. In order to protect your Personal Information, we may require identification from you before releasing the requested information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

 Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us by sending an email to info (at) christianavelis (dot) com (dot) au.